The Digital Experience Podcast

Troubleshooting Home Wi-Fi and Wireless Devices for Remote Employees

Many IT groups must now support work-from-home users and their home networks where they have no visibility and control. Further, these users are using enterprise applications on residential-grade internet circuits. Without visibility, you don’t know where to start troubleshooting, let alone proactively identify WFH users suffering from poor Wi-Fi. We’ll look at how Mobile Eye delivers visibility into WFH Wi-Fi networks, along with actionable problem identification that can be used to resolve real WFH Wi-Fi problems.

In this episode, you'll learn how to:

• Get visibility into network performance, no matter where your clients are
• Give end-users actionable advice to improve their home network performance
• Validate end-to-end connectivity to critical application servers
• Validate that home networks meet your application requirement
• Access and use Mobile Eye
• Real use cases
• And more! 

Why Wi-Fi May Not be the Best Wireless Technology for BAS

This week, we are joined by special guest, Lee Badman! As automation permeates ever more aspects of business operations, the temptation to use Wi-Fi to connect it all is strong. But despite Wi-Fi’s appeal, it’s not always the best option. One example of this is in Building Automation Systems (BAS). 

In this session, we’ll discuss:

• What is a BAS?
• Why isn’t Wi-Fi the best fit?
• What other choices are out there for BAS?
• How the wirelessly connected world on the whole is evolving
• And more!

Understanding Single & Multi-Channel Wi-Fi Design Models

The structure of our Wi-Fi comes from two different design types - single channel and multichannel. Understanding the basics of these two channels can help you determine which is the best to utilize when encountering certain Wi-Fi roadblocks, such as interference and roaming.

In this episode, we discuss: 

• Definitions of single channel and multichannel design models
• The historical context behind these two approaches
• Advantages and disadvantages of each model
• Troubleshooting
• And more! 

Why the Wi-Fi industry will emerge stronger than ever after Covid-19

What impact will Covid-19 have on the Wi-Fi industry? Some believe that Wi-Fi will emerge stronger and more relevant than ever. Jim Vajda, CWNE #183, explains why when he interviews Claus Hetting, the CEO and Chairman of Wi-Fi Now. 

Interview topics:

• The impact on home Wi-Fi
• Demand for optimized networks
• Higher-performance gateways and extenders, including those supporting Wi-Fi 6
• The impact on the cellular industry and reduction in 5G spending
• Why Wi-Fi will emerge stronger after Covid-19
• And more! 

Troubleshooting Home Wi-Fi & Wireless Devices for Remote Employees

Covid-19 has caused a significant disruption to our lives on so many levels. With network engineers and IT professionals directing attention away from corporate networks to home networks, troubleshooting has become more complex. Learn the tips and tricks that will help you support the employee at-home digital experience that has become your new normal. 

In this episode, you'll learn how to:

• Get visibility into network performance, no matter where your clients are
• Give end-users actionable advice to improve their home network performance
• Validate end-to-end connectivity to critical application servers
• Validate that home networks meet your application requirement

Understanding End Point Types and Their Impact on the Wi-Fi

Organizations spend millions of dollars on their end points but very few people understand how they really work. Understanding how end points interact with the Wi-Fi will help you troubleshoot and diagnose problems faster. This week's topic centers around discovering client device types and understanding the impact they have on the network.

Topics we'll cover:

• How the network sees end points
• How to gather device data from the network
• Understanding why some clients perform better on networks than others
• How adapter and driver combinations affect device performance 

Understanding QoS in Multi Service WLANs

Quality of Service (QoS) is crucial to enhancing the digital experience of your end users. This week, we'll take a closer look at how QoS and managing network resources can be utilized in Multi-Service WLANs.

Some topics we'll cover:

• What is QoS?
• How does QoS work?
• Ways in which traffic is prioritized.  
• How is this used in Multi-Service WLANs?
• Real use cases
• And more!

Understanding Bluetooth Low Energy, Cellular, and Zigbee

Understanding common non-Wi-Fi protocols and how they work together (and interfere with one another) will make it easier to find and fix wireless issues. With this knowledge you can get to the root cause of Wi-Fi issues faster and ensure a better end user experience. This episode will put you in the know with common non-Wi-Fi protocols in the enterprise, their use cases, the spectrum they use, and how they work together.

Topics we'll discuss:

• Bluetooth (BLE)
• Cellular solutions (LTE, LTE-U, 5G & CBRS)
• Zigbee and other 802.15.4 protocols
• Ultra Wideband
• And more! 

Wi-Fi Power Saving Modes & The Impact on Traffic Flow

Power saving is a crucial aspect in IEEE 802.11 WLANs for conserving battery life of mobile devices. This week, we'll take a closer look at the various power saving modes of operations and the possible implications these can have on the network. 

Some topics we'll cover:

• What are the power saving modes of operation?
• How do these modes of operation work?
• How traffic flow can be affected by power savings.
• How is this used in IEEE 802.11 WLANs?
• Real use cases
• And more!

Wi Fi 101 Basic Elements, Troubleshooting and Myths

Organizations spend millions of dollars on their wireless networks but now, the future success of the business depends on remote workers using personal equipment. Understanding how Wi-Fi works will help you troubleshoot and diagnose Wi-Fi issues faster. Join this webinar, and we'll put you in the know.  

Some topics we'll cover:

• Root cause of Wi-Fi issues
• Licensed & unlicensed bands
• Channel planning
• Types of interference
• Real use cases
• And more!