Join us as we discuss everything from access points to endpoints and the wireless experiences of everything in between. As the leader in wireless experience monitoring, 7SIGNAL delivers insight into wireless networks and control over Wi-Fi performance so businesses and organizations can thrive. Learn more about us at 7signal.com.
Episodes
Thursday Jun 02, 2022
Teaching Help Desks How To Resolve Wi-Fi Issues
Thursday Jun 02, 2022
Thursday Jun 02, 2022
When users complain about poor Wi-Fi experiences to the internal helpdesk, too often the next step is to immediately escalate the issue to the Wi-Fi specialists of the organization. But in the spirit of “first call resolution” what if helpdesk specialists were empowered to quickly identify the root cause of a reported Wi-Fi issue? This would certainly be the least cost option providing the best customer experience.
Whether it be work-from-home or in the office, join us for this weekly webinar where we will explore the following topics…
- A few Wi-Fi fundamentals
- Identifying Wi-Fi root cause
- Once you know, here’s what can you do
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